Repairs Timescale

These are the following recommended guidelines for repairs by the University of Sheffield.

 

Category A (EMERGENCY)

Category B

(URGENT)

Category C

Category D

All repairs endangering the safety, health or security of the residents or the structure of the building e. g gas leaks, major electrical faults

Complete breakdowns of heating and hot water systems and serious lighting faults

All other urgent repairs affecting the structure and services but not regarded to be prejudicial to the safety, health or security of the residents or the structure of the building e. g direct water penetration, refrigerator breakdowns, major cooker faults.

All other repairs reported but which do not affect the safety, health or security of the residents or the structure of the building and are services which do not prevent the reasonable occupation of the accommodation. Examples are plaster work, furniture repairs, replacement of window sash cords etc. 

Response time:

Response time:

Response time:

Response Time:

Immediately or not more than within one working day of notification.

Within three working days of notification.

Within seven days of notification.

Within three weeks of notification

 

 

 

 

Students should always notify their landlord of all repairs in writing. Please remember that the landlord, or his agent, will need access to the property. If access is not arranged in advance then delays in the repair are likely to be experienced.

Please note that landlords are not responsible for repairs which result from the negligence of the tenants, for example unblocking sinks which are blocked by waste food, toilets etc.