Around 3 weeks before your tenancy start date we will email you our moving in guide. This will request that you contact us to book an appointment to collect your keys. Please note we are unable to fit everyone in on your tenancy start date and appointments work on a first come first serve basis, once they are full you will be given the option of the following day. If you turn up on the day without an appointment we would be unable to release your keys.
We would also be unable to book you an appointment should all relevant paperwork not be handed in by each member of the group.
Please ensure that you arrive promptly to our office at your appointment time to collect your keys. As you can appreciate we have a vast amount of tenants with appointments booked on this day and a small delay for us then acts like a domino effect for the rest of the day.